AOL problems connecting to SOG sites

[Cynthia Daniel]

I cannot speak for all of the sites on St. Louis Internet, only the ones we tried. If it were a problem with how St. Louis Internet is set up, then the sites would not come up ok in Internet Explorer and all other browsers.

When I spoke to the FBI, someone there said they had heard this complaint before.

[Mike McCarty]

I've returned to intermittentcy. I didn't make any changes, maybe they did.

I know that dealing with a large bureaucracy can be a mind numbing experience. But, they do have their pluses. One plus is that if you can ever get into the stream you will find at least a dozen people that do nothing but specialize in your little niche problem.

This is one of the mysteries for me. If it's just a matter of altering some addresses on some number of servers, that doesn't seem like it would be that big a job. Especially for the department that does nothing but alter addresses for servers. And yet, at least a year later, they can't seem to make it happen. It makes me think that there is more to it.

[Cynthia Daniel]

Has anyone followed my instructions above? The greatest chance of anything getting fixed if if multiple people complain.

[Mike McCarty]

The following is the e-mail that I wrote to the addresses you recommended:

To Whom it may concern:

The following is in reference to complaint number I04113011135219 filled by Cynthia Daniel on behalf of A Stroke of Genius, AKA www.portraitartist.com

I have personally had communications with AOL regarding the above complaint on the following dates and probably many more:

3-10-04 cust care consultant - Rose
3-12-04

3-16-04 techmail dept. - Andrea

3-20-04 techmail dept. - Kit
3-21-04 techmail consultant - Donnel

11-20-04 cust care consultant - Allen

Each of the above communications were a discussion regarding the above mentioned complaint. Each time I received no remedy. These are in addition to the many times I tried to get help on-line and found no one available to help. The following is my original complaint which was copied in each of the above communications:

Your on-line help is a joke, no one ever answers, there is no one there.

When I got through to AOL on the phone and explained my problem to the woman she gave me specific instructions and walked me through them. Unfortunately, none of her recommendations made any difference whatsoever.

My problem is this:

I have one site, only one site: www.portraitartist.com, which when I click on
this link I either gain access to the site or I get "Web site not found." It
is completely intermittent. I know the site exists, others are able to access
this site. Only those who use AOL are having this problem. And the problem is
consistent with all AOL users I know.

I have recently learned that the above link uses St. Louis Internet as it's
web hosting company.

My computer works fine in all other regards, XP, 9.0. The woman I spoke to on the phone had me uninstall the AOL adapter. She was convinced that this would solve my problem. It has had no affect at all. Unfortunately for me I have to access the above mentioned site many times throughout the day, it is very
frustrating.


Finally, after the better part of a year had passed and you responded with yet another canned response, and again with an attempt to have me fill out yet another survey indicating my feelings about your ability to solve my problem, I wrote the following:

Stop sending me this crap and leave me alone!

What a sad commentary from a customer.

If it is your claim that AOL is not the source of the problems described in the above complaint, could you please describe what you believe the problem is and who's job it would be to fix it.

[Mike McCarty]

I have been able to gain access to SOG sites for the past three days without exception.

[Cynthia Daniel]

Wow! Let's keep our fingers crossed. Could it be possible that we've actually finally made some waves?

Mike, could you please try the other web addresses that I gave you to try before and add to that RaymondOlivere.com.

Thanks!

[Mike McCarty]

My guess is that if they fix it they will never make an announcement that they have done so.