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Note is a great idea
Hi Julie,
I would do exactly what Tom suggested, write the grandmother a note with a business card enclosed. That way you'll be sure there was no miscommunication about you not fulfilling your part of the bargain. I think Kimberly's idea about a time limit is a good one too (for future gift certificates).
And try not to worry about it, sounds like you've done everything you can.
Joan
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