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Clients! Who knows what to do with them?!
But for the discrete, high-valued objects, the overall key is very (very) low (and it will likely darken over time) and the value range extremely limited. So without having seen the piece after the amendments, I can't be sure, but I can imagine that going a little too far in muting the highest values may have plunged the entire painting into the dark, so that a protest would be understandable.
If beginning from the beginning, rather than fiddling with an essentially completed work, I would have worked to get more of the piece (most of it, in fact) into a mid-value range, using darks and lights, then, to fill out the individual and overall form and sense of depth and atmosphere -- notwithstanding the "reading" that the reference photo was providing.
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