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I like their frames, and if they have what I want in stock, in a ready-made size, then I plan on continuing to ordering from them.
Never had a problem with customer service personnel either.
It's just the custom order thing: I wanted to make sure that I was getting an accurate idea as to whether this was a fluke or a consistent occurence. The most telling response I've had was when I called a framer, explained the problem I was having with a "wholesaler", and he laughed and said "I bet I know who" (he was right).
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