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Joan, once I was talking to a portrait agent: she said that she always had to reassure the client that the mouth was alright!
If I have doubts over the likeness I am happy to seek advice from the client, also some times to let them take part in the process washes away their doubts.
If I am 100% sure about the likeness I normally tell the client to collect the portrait and start to get used to it, and that some times the first impression might look wrong, but then the portrait will grow on them, and I offer to make a correction later on if they still think it is necessary.
Never ever pull out the reference, always claim you have worked from several photos and that there is not one that can be compared exactly.
I am sure you will get more advice, this is a sensible subject
Ilaria
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